RE: (Reply), Shelly Fay, 11-19-2007 06:44
Outage Sunday night for around an hour
by Retailer Support, November 19, 2007 07:34
Hello,
Yes there was a network problem Sunday night which caused a loss of service for around an hour. It was corrected.
Yes there was an issue with shipping calculation on orders over the single item limit when paying with a specific processor. This error was introduced when we made other enhancements. It wasn't a lack of customer support but it took us a while to track down the problem becasue it only happened on very specific situations.
We regret that you are currently frustrated with the help you are receiving and we will try to do a better job with our support and response to issues.
As always the forum is intended to be a place for Merchant to discuss issues and help each other. IF you need help with a specifc issue please email your questions to support at emartsolutions.com
eMartCart Retailer Support
